Q: Is Cash on Delivery (COD) available? A: Yes, we offer the convenience of Cash on Delivery (COD) for our customers. You can choose this option at checkout.

Q: Can I place a pre-paid order? A: Absolutely! We accept pre-paid orders. You can make the payment online using our secure payment gateway during the checkout process.

Q: Is credit available for purchases? A: Currently, we do not offer credit facilities. However, for monthly purchases exceeding ₹1 lakh, please email us to discuss potential credit options.

Q: What is your policy on returns for products purchased at a special price? A: Products purchased at a special price are not eligible for returns, especially if they are nearing their expiry date. We encourage you to order carefully.

Q: What documentation is required to dispatch products? A: To process your order, we require a valid Drug License, GST number, or Doctor's Registration Number. This documentation ensures compliance with regulatory standards.

Q: Can retailers and distributors place orders? A: Yes, both retailers and distributors are welcome to place orders with us. We cater to a wide range of healthcare professionals and businesses.

Q: Is product sampling available? A: We do offer product sampling. Please contact our customer service team for more information on how to request samples.

Q: What happens if there is damage during transit? A: Fishman Healthcare takes full responsibility for any damage that occurs during transit. We will arrange for a replacement or refund as per our policy.

Q: Can I receive a copy of the quality certification for products? A: Yes, we can provide a copy of the quality certification for our products upon request. Please reach out to our customer support for assistance.